Consumer Mediation

In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, after contacting EVzen Customer Service and, in the absence of a satisfactory response, you may refer the dispute, free of charge, to the following consumer mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
Tel.: 01 89 47 00 14
Email: litiges@cm2c.net
Website: https://www.cm2c.net/declarer-un-litige.php

This mediation service is available exclusively to clients who qualify as consumers within the meaning of the French Consumer Code.